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Your Privacy

How and why we collect data and covering your choices (last updated 20 September 2019).

Information we collect about you and how we use it

There are a few instances where we may collect your name, contact details (such as e-mail address, telephone number and postal address) other personal information from you. But, we won’t collect this information without consent. We keep a record of this information. Examples, where you might voluntarily provide your personal details, include:

  • If you click on the ‘contact us’ and submit a message, we will collect your name, e-mail address, and phone number in order to reply.

  • By sending us a direct message via email or text message, calling us or contacting us in any different way.

  • To provide you with better ways of accessing information from this website.

  • If you enter information into a text field or otherwise submit information to us on the Website.


By entering your contact information as noted above you are consenting to Cross-Road Coaching using that information to contact you regarding your request. This consent is our legal basis for using the information in this way.

Upon starting work together, basic personal information will be collected for contact and identification reasons. During our meetings, an assessment, which may include physical and mental health, will be completed, and notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of coaching or therapy services to you. 

Your rights


You have rights relating to the information we hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected.  You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to me via the contact details stated in our agreement. Information will be provided to you within 30 days.
We want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company.

How long we keep your information for - data retention


Your information is kept for the time necessary to provide the therapy service requested, however outside of this we will hold your details and session notes for a period of 7 years following the end of treatment to comply with legal obligations that are placed upon us by our insurers. In the case of a child under 13, then records will be kept 7 years after they reach the age of majority (18).  After this date, all data will be securely deleted.

Sharing of data

There may be times where your information needs to be shared with 3rd parties.

Security of your data

Information will be kept securely and confidentially in line with the data retention policy as stated above.

Lawful basis for processing your information


The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional.  As an accredited member of ANLP I operate under a strict code of confidentiality.

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